Shipping policy
Thank you for shopping with THE PETIVO! We're committed to delivering your pet products safely and on time.
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Estimated Delivery Timeframes
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States (US) | 7–15 business days | 5–8 business days |
| United Kingdom (UK) | 10–18 business days | 7–12 business days |
| European Union (EU) | 10–20 business days | 8–14 business days |
| Canada (CA) | 10–20 business days | 8–14 business days |
| Australia (AU) | 12–22 business days | 10–15 business days |
Shipping Costs Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties charged by your country. These are the responsibility of the customer and are not included in the order total.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at thepetivo@gmail.com and we'll investigate promptly.